MedicaidAdministrativeMedium impact
21-689m Help Meet Members' Language Needs with New Requirements
Health Net·CA·Prior Authorization
Effective date
Oct 7, 2021
We identified it
Jun 20, 2026
Summary
Health Net updated language assistance requirements for providers serving Medi-Cal members in specific California counties, adding Farsi as a threshold language in Sacramento County and adding Chinese and Farsi in San Diego County. Providers must also resume obtaining member consent for video interpretation services and ensure non-discrimination notices are translated into members' preferred threshold languages.
Action Required
Immediately: Front desk and clinical staff must obtain verbal/written consent before providing video interpretation services and document this consent in member records. Update patient intake processes to identify members' preferred threshold languages (Arabic, Chinese, Farsi, Hmong, Russian, Spanish, Vietnamese for Sacramento; Arabic, Chinese, Farsi, Spanish, Tagalog, Vietnamese for San Diego). Ensure all member communications include non-discrimination notices translated into the member's preferred threshold language. Contact Health Net Provider Services for translation assistance with member materials.