MedicaidAdministrativeMedium impact
21-690m Help Meet Members' Language Needs with New Requirements
Health Net·CA·Prior Authorization
Effective date
Oct 7, 2021
We identified it
Jun 20, 2026
Summary
CalViva Health now requires providers to obtain and document member consent for video interpretation services and translate non-discrimination notices into members' preferred threshold languages. This applies to Medi-Cal providers in Fresno, Kings, and Madera counties.
Action Required
Immediately: All staff providing telehealth services must obtain verbal or written consent before using video remote interpretation and document this consent in member record notes. Update workflow to include consent documentation. Additionally, ensure all communications to members include non-discrimination notices in the member's preferred threshold language - access CalViva Health's NDN templates from the Medi-Cal Provider Library under Forms and References.