MedicaidAdministrativeMedium impact
21-680m Report Telehealth Information to Improve Access to Care
Health Net·CA·Prior Authorization
Effective date
Oct 1, 2021
We identified it
Jun 20, 2026
Summary
CalViva Health (Fresno, Kings, Madera counties) now requires providers to report whether they offer HIPAA-compliant telehealth services when submitting new practitioner applications or updates to existing practitioner profiles. Providers must indicate YES (telehealth and in-person), YES (telehealth only), or NO (no telehealth) and ensure proper consent and documentation for telehealth visits.
Action Required
For CalViva Health providers in Fresno, Kings, and Madera counties: When submitting new practitioner applications or updating existing practitioner profiles, indicate telehealth service availability (YES for telehealth+in-person, YES for telehealth only, or NO). Include this information in the telehealth section, notes, comment field, or email notice. For existing practitioners, update the Active Physicians Listing Report roster in the Transaction Type column A. Ensure HIPAA compliance for telehealth platforms, obtain verbal/written consent before telehealth visits, and document patient choice for telehealth including benefits, risks, and options in medical records.