CommercialAdministrativeMedium impact
21-782 Help Members Get Medical Supplies after Contract with Shield HealthCare Terminates
Health Net·CA·Provider News
Effective date
Jan 1, 2022
We identified it
Jun 20, 2026
Summary
Health Net's contract with Shield HealthCare terminates January 1, 2022, requiring providers to refer members to new contracted suppliers like Byram Healthcare and J&B Medical Supply for medical supplies, incontinence supplies, and durable medical equipment.
Action Required
By January 1, 2022: All staff must stop referring Health Net members to Shield HealthCare for medical supplies, incontinence supplies, and durable medical equipment. Update referral protocols to direct members to contracted suppliers: Byram Healthcare (877-902-9726) or J&B Medical Supply (800-737-0045). Front desk and clinical staff should maintain list of contracted suppliers from Health Net provider directory.