MedicaidAdministrativeMedium impact
21-783 Help Members Get Medical Supplies after Contract with Shield HealthCare Terminates
Health Net·CA·Provider News
Effective date
Jan 1, 2022
We identified it
Jun 20, 2026
Summary
CalViva Health's contract with Shield HealthCare terminates effective January 1, 2022, requiring providers to refer Medi-Cal members needing medical supplies, incontinence supplies, or durable medical equipment to new contracted vendors like Byram Healthcare or J&B Medical Supply. This affects providers serving CalViva Health Medi-Cal members in Fresno, Kings, and Madera counties.
Action Required
Immediately: Staff must stop referring CalViva Health Medi-Cal members to Shield HealthCare for medical supplies, incontinence supplies, or DME. Begin referring to contracted vendors: Byram Healthcare (877-902-9726) or J&B Medical Supply (800-737-0045). Update referral protocols and staff training materials. Check provider directory online for complete list of contracted suppliers.