MedicaidAdministrativeMedium impact
21-878 Reminder: Help Members Get Medical Supplies after Contract with Shield HealthCare Terminates
Health Net·CA·Provider News
Effective date
Jan 1, 2022
We identified it
Jun 20, 2026
Summary
Health Net's contract with Shield HealthCare terminated effective January 1, 2022. Providers must redirect Health Net members needing medical supplies, incontinence supplies, or durable medical equipment to alternative contracted vendors like Byram Healthcare or J&B Medical Supply.
Action Required
Immediately: Update patient referral procedures to redirect Health Net members from Shield HealthCare to contracted suppliers - Byram Healthcare (877-902-9726) or J&B Medical Supply (800-737-0045). Front desk and clinical staff should check Health Net provider directory for complete list of contracted DME suppliers before making referrals.