MedicaidAdministrativeMedium impact
21-879 Reminder: Help Members Get Medical Supplies after Contract with Shield HealthCare Terminates
Health Net·CA·Provider News
Effective date
Jan 1, 2022
We identified it
Jun 20, 2026
Summary
CalViva Health's contract with Shield HealthCare for medical supplies and durable medical equipment terminated January 1, 2022. Providers must now refer Medi-Cal members to alternative contracted suppliers like Byram Healthcare or J&B Medical Supply.
Action Required
Immediately: Update referral processes to direct CalViva Health Medi-Cal members needing medical supplies, incontinence supplies, or DME away from Shield HealthCare to contracted suppliers: Byram Healthcare (877-902-9726) or J&B Medical Supply (800-737-0045). Front desk and clinical staff should update patient handouts and referral lists. Check provider directory online for complete list of contracted suppliers.