MedicaidAdministrativeMedium impact
22-212 Updated Translation Requirements for Medi-Cal Notice of Action
Health Net·CA·Prior Authorization
Effective date
Feb 28, 2022
We identified it
Jun 20, 2026
Summary
Participating Physician Groups (PPGs) in Fresno, Kings, and Madera counties must now provide fully translated Notice of Action letters in members' preferred languages for Medi-Cal prior authorization decisions. PPGs must coordinate translations through Health Net's preferred vendor Akorbi and maintain logs for compliance audits.
Action Required
Immediately: PPGs delegated for Medi-Cal utilization management must set up Health Net-specific accounts with Akorbi Language Consulting if not already done. Submit NOA translation requests through Akorbi Plunet portal using pre-translated CalViva Health templates with member-specific information in English. Maintain logs of all Medi-Cal authorizations requiring translation for annual compliance audits. Remove verbiage about 30-day translation timelines from NOA templates as this is no longer applicable.