MedicaidAdministrativeLow impact
22-167m Improve Your Patients' Experience with Timely Access
Health Net·CA·Provider News
Effective date
Apr 1, 2022
We identified it
Jun 20, 2026
Summary
HealthNet California has updated timely access standards for Medi-Cal providers in specific counties, requiring appointments and patient responses to meet regulatory timeframes. This policy focuses on improving patient experience through faster access to care rather than billing changes.
Action Required
Review the regulatory standards PDF linked in the policy to ensure appointment scheduling and patient response times meet Medi-Cal requirements in Fresno, Kings, and Madera counties. Front desk staff should verify current scheduling practices comply with timely access standards.