MedicaidAdministrativeMedium impact
22-168m Improve Your Patients' Experience with Timely Access
Health Net·CA·Provider News
Effective date
Apr 1, 2022
We identified it
Jun 20, 2026
Summary
HealthNet California requires providers to meet regulatory standards for appointment scheduling and patient response times to improve patient access. This applies to physicians and participating physician groups in specified California counties for Medi-Cal services.
Action Required
Immediately: Review and implement HealthNet's regulatory standards for appointment scheduling and patient response times. Front desk staff must ensure appointments are made or patient inquiries are responded to within the specified timeframes outlined in the referenced PDF document. Download and review the full requirements from the provider library to ensure compliance.