MedicaidAdministrativeMedium impact
22-305 Help Ensure Your Medi-Cal Patients' Coverage Stays Active
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net requires providers to actively help Medi-Cal patients update their contact information and report life changes to maintain coverage eligibility as COVID-19 public health emergency protections end. Providers must educate patients about reporting requirements to prevent coverage lapses.
Action Required
Immediately: All staff should begin discussing with Medi-Cal patients the need to update their contact information and report any household changes from the past two years. Front desk staff should provide patients with county contact information and direct them to DHCS website, Covered CA, or BenefitsCal for updates. Failure to help patients maintain current information may result in coverage lapses and claim denials.