MedicaidAdministrativeMedium impact
22-325m Resources to Help You with ECM and Community Supports Referrals
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net provides new resources and streamlined processes for referring Medi-Cal members to Enhanced Care Management (ECM) and Community Supports services, including social determinants of health programs and recuperative care. The policy outlines specific referral workflows using online platforms, provider directories, and authorization processes.
Action Required
Immediately: Staff should familiarize themselves with new ECM and Community Supports referral processes. Access Health Net provider portal to review ECM referral forms and Community Supports authorization guides under Forms & Tools section. For eligible Medi-Cal members needing social services, use findhelp platform or provider directory for Community Supports referrals. Submit ECM referrals through provider portal or fax ECM referral form to 800-743-1655. Contact Health Net at 800-675-6110 with questions within 60 days.