MedicaidAdministrativeMedium impact
22-474 Materials Required in Alternative Formats Based on Member Request
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net now requires participating physician groups (PPGs) to provide member materials in alternative formats (Braille, audio, large print, electronic) for qualified members with disabilities upon request. PPGs must check the Eligibility Report for members' format preferences and use Health Net's preferred vendor Akorbi for Notice of Action letters.
Action Required
Immediately: Front desk and billing staff must check the Eligibility Report for alternative format requirements when scheduling appointments and sending member communications. Establish process to accommodate requests for Braille, audio, large print (20-point Arial or larger), or accessible electronic formats. For Notice of Action letters, contact Akorbi vendor per Health Net's guide in Provider Library. Maintain log of all alternative format requests for annual audit requirements.