MedicaidAdministrativeMedium impact
22-472 Materials Required in Alternative Formats Based on Member Request
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
CalViva Health Medi-Cal participating physician groups in Fresno, Kings, and Madera counties must now provide member materials in alternative formats (Braille, audio, large print, electronic) for members with disabilities upon request. The Eligibility Report will indicate when members need alternative formats, and Health Net will cover costs for Notice of Action letters through the preferred vendor Akorbi.
Action Required
Immediately: Front desk and billing teams must check the Eligibility Report for members' alternative format needs before providing any materials. Contact Akorbi through the Plunet Portal for Notice of Action letter formatting (refer to Provider Library guide). Maintain a log of all Medi-Cal alternative format requests for annual audit requirements. Staff must be trained to accommodate requests for Braille, audio, large print (20-point Arial minimum), and electronic formats.