CommercialAdministrativeLow impact
Helping patients get started with behavioral health support
Cigna·Family Medicine, Internal Medicine, General Practice +2 more·General
Effective date
Jun 3, 2026
We identified it
Jun 4, 2026
Summary
Cigna Healthcare has published new guidance for providers on helping patients access behavioral health resources including EAPs, covered therapy services, and digital mental health tools. This is informational guidance rather than a policy change affecting billing procedures.
Action Required
Review behavioral health resource options available to Cigna Healthcare patients to improve patient conversations and referrals. Front desk staff should be familiar with directing patients to myCigna.com or the number on their ID card for benefit verification.