New DME process for select members in multiple states
AI Summary
Beginning June 1, 2026, Synapse Health will manage DME ordering and fulfillment for UnitedHealthcare Medicare Advantage plans in multiple states. DME prescribers must use the Synapse Health e-prescribing portal, and DME providers must join the Synapse Health network to continue serving these patients.
Action Required
By June 1, 2026: Providers in affected states must transition DME prescriptions to the Synapse Health e-prescribing portal for UnitedHealthcare Medicare Advantage patients. Contact Synapse Health at 888-336-9363 for training and portal access. Update workflows to identify which patients require the new Synapse ordering process based on their specific plan type and state. DME suppliers must join the Synapse Health network by emailing JoinOurNetwork@synapsehealth.com or risk losing UnitedHealthcare Medicare Advantage patients.
Plan Types
Medicare Advantage
States
AR, IA, KS, MN, MO, NE, ND, OK, SD, WI, IN, KY, MI, NC, OH, WV
Specialties
all-specialties