CommercialPrior AuthMedium impact
23-065 Statewide State of Emergency Due to Winter Storms
Health Net·CA·Prior Authorization
Effective date
Jan 4, 2023
We identified it
Jun 20, 2026
Summary
Health Net is temporarily relaxing prior authorization requirements and extending claim filing deadlines for providers and members affected by California's winter storm emergency declared on January 4, 2023. The insurer will approve out-of-network services, expedite prior authorizations, and allow prescription refills at out-of-network pharmacies for impacted members.
Action Required
Immediately: Billing team should contact Health Net Provider Services Center at appropriate phone numbers (800-641-7761 for employer groups, 888-926-2164 for individual plans, etc.) to request expedited prior authorizations for storm-affected patients and guidance on extended claim filing deadlines. Document storm impact for patients when requesting out-of-network service approvals or equipment replacements.