Access virtual card payments from members
AI Summary
UnitedHealthcare has enhanced how providers receive and process virtual card payments from members. Two new features have been added to the Provider Portal: a Document Library with a dedicated 'Payments from Members' folder for faster access to virtual card payment notifications, and a Payment Preference Center where providers can control how they receive member payments.
Action Required
Immediately: Billing team must check the new 'Payments from Members' folder in Document Library within the UnitedHealthcare Provider Portal regularly for virtual card payments. Set up email notifications in Document Delivery Settings under the Payments from Members tab to receive alerts when new documents are uploaded. Review Payment Preference Center under Profile & Settings to confirm virtual card payment preferences or opt out if your practice prefers direct billing.
Plan Types
All Plans
Specialties
all-specialties