MedicaidPrior AuthMedium impact
23-284 State of Emergency: Severe Winter Storms Impacting 21 More Counties
Health Net·CA·Prior Authorization
Effective date
Mar 9, 2023
We identified it
Jun 20, 2026
Summary
CalViva Health is temporarily relaxing prior authorization, referral, and prescription requirements for members in 21 California counties affected by severe winter storm emergencies. Providers can get expedited approvals, out-of-network authorizations, and extended claim filing deadlines by calling 888-893-1569.
Action Required
Immediately: Billing team should contact CalViva Health Provider Services at 888-893-1569 for guidance on expedited prior authorizations, out-of-network service approvals, and extended claim filing deadlines for members in the 21 affected California counties. Document storm-related impacts when submitting claims or authorization requests.