MedicaidAdministrativeMedium impact
23-459m Use findhelp to Submit ECM Referrals
Health Net·CA·Provider News
Effective date
Jun 16, 2023
We identified it
Jun 20, 2026
Summary
HealthNet California now requires Enhanced Care Management (ECM) referrals to be submitted through findhelp platform, either via the Provider Portal or directly through findhelp. This replaces previous ECM referral submission methods for Medi-Cal patients in Fresno, Kings and Madera counties.
Action Required
Immediately: Providers and staff serving Medi-Cal patients in Fresno, Kings and Madera counties must begin using findhelp platform for all ECM referrals. Access findhelp through the Provider Portal or directly at findhelp website. Download and review the Provider Flyer (PDF) from the policy source. Stop using previous ECM referral submission methods.