MedicaidAdministrativeMedium impact
23-457m Use findhelp to Submit ECM Referrals
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net is requiring providers to use the findhelp platform to submit Enhanced Care Management (ECM) referrals. Referrals can be submitted through the Provider Portal or directly through findhelp for eligible Medi-Cal patients in specified California counties.
Action Required
Immediately: Staff must begin using findhelp platform to submit all ECM referrals for Medi-Cal patients. Access the system through the Provider Portal or directly through findhelp. Download the Provider Flyer from the policy link for implementation guidance. This affects referrals in Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties only.