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MedicaidAdministrativeMedium impact

23-733 Meet Members Language Needs with the Language Assistance Program

Health Net·CA·Prior Authorization
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Health Net CalViva Health mandates that hospitals use the Language Assistance Program (LAP) for members with limited English proficiency, hearing impairments, or diverse cultural backgrounds. Hospitals cannot require members to bring interpreters or use unqualified staff for translation, and must contact the member ID card number for interpreter services.

Action Required

Action needed
Immediately: Front desk and clinical staff must stop asking members to bring their own interpreters. Contact the number on member's Health Net CalViva ID card when interpreter services are needed. Document any emergency use of attending adults as interpreters in the medical record with justification. Update staff training on language assistance requirements.

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