CommercialAdministrativeMedium impact
23-734 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net has updated their Language Assistance Program requirements for hospitals treating members with limited English proficiency, hearing impairments, or diverse cultural backgrounds. Hospitals must contact the number on the member's ID card for interpreter services and cannot require members to bring their own interpreters or use minors for interpretation.
Action Required
Immediately: Front desk and clinical staff must be trained on new interpreter service protocols. Contact Health Net at the member ID card number for interpreter services instead of asking members to provide their own. Update patient intake procedures to identify language assistance needs. Document any emergency use of family interpreters in medical records with justification. Consider enrolling staff in cultural competency training through Office of Minority Health.