MedicaidAdministrativeLow impact
23-813m Get Ready for the 2023 Provider Appointment Availability, After-Hours and Phone Surveys
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net California will conduct provider surveys from July through December 2023 to evaluate appointment availability, after-hours access, and phone responsiveness for various provider types including physicians, hospitals, and ancillary providers across 9 California counties.
Action Required
July-December 2023: All provider types (physicians, PPGs, hospitals, ancillary providers, CS and ECM providers) in affected California counties should prepare for Health Net surveys on appointment availability, after-hours access, and phone responsiveness. Download the Provider Update PDF from the source URL to understand survey requirements and ensure compliance with access standards.