CommercialAdministrativeLow impact
23-902 Help Members Learn How to Access Care with Teladoc
Health Net·CA·Provider News
Effective date
Aug 10, 2023
We identified it
Jun 20, 2026
Summary
Health Net is transitioning from Babylon to Teladoc as their telehealth vendor effective August 10, 2023, for all Commercial and Medi-Cal members. Members will receive new ID cards by January 1, 2024, reflecting this change, and providers should help members sign up using specific codes for different plan types.
Action Required
By January 1, 2024: Front desk staff should help Health Net members sign up for Teladoc using the appropriate codes (CNCCACAID for Medi-Cal, CNCCAMP for Ambetter plans, CNCCACOM for Commercial). Watch for members presenting new ID cards with Teladoc information instead of Babylon references.