MedicaidAdministrativeMedium impact
23-974m Updates to Medi-Cal Covered Services Offered Through Telehealth
Health Net·CA·Prior Authorization
Effective date
Jan 1, 2024
We identified it
Jun 20, 2026
Summary
Effective January 1, 2024, Medi-Cal requires providers offering audio-only telehealth services to also offer video options to preserve patient choice. Providers must obtain and document patient consent for telehealth services, and reimbursement rates must remain the same whether services are delivered in-person or via telehealth.
Action Required
Immediately: Providers offering audio-only telehealth must ensure video telehealth options are available for the same services. Update patient intake procedures to obtain verbal or written consent for telehealth services before initial delivery. Document all telehealth consent in patient medical records and ensure availability upon request. Billing team must verify reimbursement rates are identical for in-person and telehealth services.