Medicare AdvantageAdministrativeLow impact
23-984m Refer Members to Access2Care for No-Cost, Routine Transportation Services
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Wellcare By Health Net now contracts with Access2Care to provide no-cost routine transportation services to members when covered by their plan. Healthcare practices should refer members to Access2Care for transportation needs using specific phone numbers for routine (72-hour advance notice) and urgent requests (24/7 availability).
Action Required
Immediately: Front desk and patient services staff should update patient resource materials to include Access2Care contact information (844-515-6876 for transportation requests, 800-275-4737 for PPO customer service, 800-431-9007 for HMO and SNP plans). Train staff to refer members to these transportation services when patients mention transportation barriers to care. For D-SNP members who exhaust Medicare transportation benefits, coordinate with Member Services at 800-431-9007 for Medi-Cal transportation through Modivcare.