All PlansAdministrativeMedium impact
23-1164 Register Today: The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey
Health Net·CA·Provider News
Effective date
Oct 13, 2023
We identified it
Jun 20, 2026
Summary
Health Net California is offering mandatory CAHPS (Consumer Assessment of Healthcare Providers and Systems) training for all providers and office staff on October 13, 2023, from Noon to 1 PM PT. This training covers patient experience survey requirements that are becoming increasingly important for healthcare quality metrics and potential reimbursement implications.
Action Required
By October 13, 2023: All providers and office staff must register for and attend the mandatory CAHPS training session from Noon to 1 PM PT. Register at the provided link. Contact technical support via email for registration issues. Training covers CAHPS timeline, provider-influenced measures, survey questions, and best practices for improving patient experience scores.