UnitedHealthcareMedium ImpactAdministrative
Florida Medicaid: New NEMT transportation vendor
Published June 3, 2026Effective March 1, 2026
AI Summary
Starting March 1, 2026, MTM Health will manage all non-emergency medical transportation (NEMT) for UnitedHealthcare Community Plan of Florida members. Members and providers must use MTM Link online booking or call 888-777-6528 to request transportation to medical appointments, pharmacies, and hospitals.
Action Required
Before March 1, 2026: Front desk staff must update patient information materials and phone scripts to direct UnitedHealthcare Community Plan of Florida members to MTM Health for transportation requests. Replace old NEMT contact information with MTM Link online booking system or phone number 888-777-6528. Train staff to inform members about the new transportation vendor for all covered healthcare services.
Plan Types
Medicaid
States
FL
Specialties
all-specialties