MedicaidAdministrativeMedium impact
23-1244 Important Change: Starting January 1, 2024, Administration of Behavioral Health Services Will Transition from MHN to Health Net
Health Net·CA·Provider News
Effective date
Jan 1, 2024
We identified it
Jun 20, 2026
Summary
Starting January 1, 2024, Health Net will directly administer behavioral health services instead of using MHN as their behavioral health administrator. Providers must use a new phone number (844-966-0298) when referring members for behavioral health services.
Action Required
By January 1, 2024: Update all referral processes and staff training to use Health Net directly for behavioral health referrals at 844-966-0298 instead of MHN. Front desk and clinical staff must be informed of the new contact number. Update any internal documentation or quick reference guides with the new referral number.