Medicare AdvantageAdministrativeMedium impact
23-1297 Important Change to Cal MediConnect Provider Library Content and Operations Manual
Health Net·CA·Provider News
Effective date
Jan 1, 2024
We identified it
Jun 20, 2026
Summary
Health Net is permanently removing access to Cal MediConnect Provider Library content and Operations Manual effective January 1, 2024, due to the contract ending in 2023. Providers must now contact Health Net Provider Services Center via email for any claims, administrative, or operational questions previously addressed through the library.
Action Required
Immediately: Remove bookmarks and references to Health Net Cal MediConnect Provider Library. Update office procedures to direct all Cal MediConnect-related claims questions, administrative issues, and operational concerns to Health Net Provider Services Center via email instead of the now-inaccessible online library.