CommercialAdministrativeMedium impact
24-183 State of Emergency: Winter Storms in 13 Counties
Health Net·CA·Prior Authorization
Effective date
Feb 2, 2024
We identified it
Jun 20, 2026
Summary
Health Net is temporarily relaxing prior authorization, referral, and claim filing requirements for providers in 13 California counties affected by winter storm emergencies. The policy also extends prescription refill options and allows out-of-network services when regular providers are unavailable.
Action Required
Immediately: Contact Health Net Provider Services Center at appropriate line of business phone numbers for guidance on expedited prior authorizations, out-of-network service approvals, and extended claim filing deadlines for patients in affected counties (Humboldt, Imperial, Monterey, San Mateo, Santa Cruz, Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Ventura). Direct affected patients to Emergency Response Line at 800-400-8987 for prescription and insurance card assistance.