Medicare AdvantageAdministrativeMedium impact
24-269 Annual Patient Experience Survey - Here's How You Can Help
Health Net·CA·Reimbursement
We identified it
Jun 20, 2026
Summary
Health Net is conducting its annual CAHPS patient satisfaction survey to evaluate patient experience with physicians and healthcare services. The survey timeline runs from February through October 2024 for different plan types, and providers should encourage patient participation to improve satisfaction scores and health outcomes.
Action Required
Immediately: All staff should encourage patients to participate in the CAHPS survey when contacted. Front desk and clinical staff should focus on improving patient experience by ensuring timely appointment scheduling, clear communication, adequate time with patients, and discussing all prescription medications. Review the CAHPS Tip Sheet and Patient Experience toolkit available in the Health Net provider portal to implement best practices for patient satisfaction.