MedicaidAdministrativeMedium impact
24-270 Annual Patient Experience Survey - Here's How You Can Help
Health Net·CA·Reimbursement
We identified it
Jun 20, 2026
Summary
Health Net is conducting their annual CAHPS patient satisfaction survey to evaluate patient experience with physicians and office staff. The survey timeline runs from February through October 2024 for different plan types, with results impacting quality ratings and reimbursement.
Action Required
Immediately: All clinical and front desk staff should focus on improving patient experience by ensuring timely access to care, spending adequate time with patients, listening carefully, explaining things clearly, and discussing all medications. Encourage patients to participate in CAHPS surveys when contacted. Use the provided CAHPS toolkit and tip sheet resources to improve patient communication and care coordination.