CommercialAdministrativeHigh impact
24-278 The DMHC Encourages Flexibility After Cyberattack on Change Healthcare
Health Net·CA·Prior Authorization
Effective date
Mar 11, 2024
We identified it
Jun 20, 2026
Summary
Due to the Change Healthcare cyberattack on February 21, 2024, the DMHC is encouraging Health Net and provider partners to implement temporary flexibilities including accepting paper claims, relaxing timely filing requirements, and removing or relaxing prior authorization requirements to maintain system stability during the outage.
Action Required
Immediately: Billing teams should prepare to accept paper claims if electronic submission fails, continue processing and paying claims without strict timely filing enforcement, and coordinate with providers to temporarily waive prior authorization requirements for services that would normally require them. Monitor Health Net's Change Healthcare Outage Information Center for ongoing updates and specific guidance on which prior authorizations can be relaxed.