CommercialPrior AuthMedium impact
24-303 Update to State of Emergency: Winter Storms to Include 11 Additional Counties
Health Net·CA·Prior Authorization
Effective date
Mar 22, 2024
We identified it
Jun 20, 2026
Summary
Health Net has expanded emergency winter storm provisions to 11 additional California counties, relaxing prior authorization requirements, extending claim filing deadlines, and allowing out-of-network services for affected members. Providers in impacted areas can get expedited approvals and extended authorization validity periods.
Action Required
Immediately: Billing team should contact Health Net Provider Services Center at appropriate line of business numbers for guidance on shortened prior authorization timeframes and extended claim filing deadlines for patients in the 11 affected California counties (Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma, Sutter). Front desk staff should inform affected patients about Health Net's Emergency Response Line at 800-400-8987 for prescription and insurance card assistance.