MedicaidAdministrativeMedium impact
24-504 Get ready for the 2024 Provider Appointment Availability Survey
Health Net·CA · Psychiatry·Provider News
Effective date
Jul 1, 2024
We identified it
Jun 20, 2026
Summary
Health Net will conduct mandatory Provider Appointment Availability Surveys (PAAS) for behavioral health providers from July through December 2024. Behavioral health providers must respond to survey inquiries within five business days when contacted by survey vendors via email, fax, or phone.
Action Required
July through December 2024: Behavioral health providers (psychiatrists, psychologists, therapists, counselors) must respond to all Provider Appointment Availability Survey inquiries within five business days when contacted by survey vendors. Ensure contact information is current so survey vendors can reach you via email, fax, and phone. Review the Behavioral Health Provider Appointment Availability Survey Guide to prepare responses. Contact Plan PAAS team by email for survey questions or call 844-966-0298 for non-survey questions.