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MedicaidAdministrativeMedium impact

24-503 Get ready for the 2024 Provider Appointment Availability Survey

Health Net·CA · Psychiatry·Prior Authorization
Effective date
Jul 1, 2024
We identified it
Jun 20, 2026
Days to comply
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Summary

CalViva Health will conduct mandatory Provider Appointment Availability Surveys (PAAS) for behavioral health providers from July through December 2024. Behavioral health providers (psychiatrists, psychologists, therapists, counselors) are contractually required to participate and must respond to survey inquiries within 5 business days.

Action Required

Action needed
By July 2024 and ongoing through December 2024: Behavioral health providers must respond to CalViva Health appointment availability survey requests within 5 business days when contacted by email, fax, or phone. Ensure contact information is current so survey vendors can reach you. Review the Behavioral Health Provider Appointment Availability Survey Guide for preparation. Contact CalViva Health at 844-966-0298 with questions.

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