CommercialPrior AuthMedium impact
24-684 State of Emergency: Winter Storm Recovery Effort
Health Net·CA·Prior Authorization
Effective date
Jun 21, 2024
We identified it
Jun 20, 2026
Summary
Health Net has temporarily relaxed prior authorization requirements for members in California counties affected by winter storm emergencies. Providers can get expedited approvals, extended authorization validity periods, and out-of-network service approvals for displaced patients.
Action Required
Immediately: Billing team should contact Health Net Provider Services at appropriate phone numbers (844-463-8188 for Ambetter, 800-641-7761 for Employer Group, etc.) when treating members from affected counties to request expedited prior authorizations, extended validity periods, or out-of-network approvals. Document storm impact in patient records to support emergency service justification.