CommercialAdministrativeMedium impact
24-653m Be Ready for the 2024 Provider Appointment Availability, After-Hours and Phone Surveys
Health Net·CA·Prior Authorization
Effective date
Jul 1, 2024
We identified it
Jun 20, 2026
Summary
Health Net requires providers to respond to mandatory appointment availability, after-hours access, and phone surveys within 5 business days from July-December 2024. Non-response may result in delayed payments, removal from provider directories, and corrective action plans that could impact network participation.
Action Required
Within 5 business days of receiving survey invitation: All providers must complete Health Net's appointment availability, after-hours, and phone access surveys via online link. Front desk staff should verify office meets all access standards listed in policy (48-hour urgent care, 10-day non-urgent PCP appointments, 30-minute call backs, etc.). Practice administrators must update provider directory information monthly to avoid removal. Failure to respond will result in delayed claim payments and potential removal from provider network.