CommercialPrior AuthMedium impact
24-750 State of Emergency: Thompson Fire in Butte County
Health Net·CA·Prior Authorization
Effective date
Jul 3, 2024
We identified it
Jun 20, 2026
Summary
Health Net is temporarily waiving prior authorization requirements and extending claim filing deadlines for providers in Butte County affected by the Thompson Fire state of emergency. The policy also allows out-of-network services when contracted providers are unavailable and provides emergency prescription refills for displaced members.
Action Required
Immediately: Billing team should contact Health Net Provider Services Center at 800-641-7761 for guidance on shortened prior auth time limits, extended claim filing deadlines, and approval for out-of-network services for Butte County patients affected by Thompson Fire. Document fire-related impact for affected patients and use Health Net Emergency Response Line 800-400-8987 for member assistance.