Introducing new care settings in My Practice Profile and Onboard Pro
AI Summary
UnitedHealthcare has introduced new care settings options in My Practice Profile and Onboard Pro to improve accuracy for claims processing, provider directory listings, and credentialing. The new options include Office/clinic, Mobile health clinic, Virtual, Hospital/inpatient facility, Home-based care, and Remote diagnostics, with special provisions for virtual and nontraditional care providers to use remote billing addresses.
Action Required
Immediately: All providers must review and update their practice locations in My Practice Profile and Onboard Pro to select the correct care setting(s) that reflect their care delivery model. Billing team should ensure all practice addresses are configured with appropriate care settings to prevent claims processing issues and incorrect provider directory listings. Virtual and mobile providers should verify their remote billing address designation is properly set up.
Plan Types
All Plans
Specialties
all-specialties