MedicaidAdministrativeMedium impact
24-732 Meet Members' Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
CalViva Health has updated their Language Assistance Program requiring providers to offer free interpreter services to members with limited English proficiency. Providers must request interpreters at least 5 business days in advance and document language preferences and interpreter service usage in medical records.
Action Required
Immediately: Front desk staff must request interpreter services from CalViva Health Member Services at 888-893-1569 at least 5 business days before appointments for members with limited English proficiency. Clinical staff must document the member's language preference and use/refusal of interpreter services in the medical record for every patient encounter. Administrative staff must send any UM or CM documents requiring translation to CalViva Health within 48 hours of member request.