MedicaidAdministrativeMedium impact
24-729 Meet Members' Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
CalViva Health has established a Language Assistance Program (LAP) requiring hospitals to provide interpreter services for members with limited English proficiency, hearing impairments, or diverse cultural backgrounds. Hospitals cannot ask members to bring their own interpreters and must contact the number on the member's ID card if they cannot provide interpreter support.
Action Required
Immediately: Front desk and clinical staff must contact the number on member's ID card when interpreter services are needed for CalViva Health members. Staff cannot ask members to bring their own interpreters or use minors for interpretation except in documented emergencies. Update patient intake procedures to identify language assistance needs and document interpreter use in medical records when required.