CommercialAdministrativeMedium impact
24-728 Meet Members' Language Needs with the Language Assistance Program
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net requires providers to use their Language Assistance Program (LAP) for members needing interpreter services due to limited English proficiency, hearing impairments, or cultural needs. Providers cannot ask members to bring their own interpreters or use minors to interpret, with limited exceptions for emergencies.
Action Required
Immediately: Front desk and clinical staff must contact the number on Health Net member ID cards when interpreter services are needed. Stop asking members to provide their own interpreters. Document any emergency use of family interpreters in medical records. Consider enrolling staff in cultural competency training through Office of Minority Health.