MedicaidAdministrativeMedium impact
24-733 Members' Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Community Health Plan of Imperial Valley has updated their Language Assistance Program requirements for providers. All providers must now document members' language preferences and interpreter service usage in medical records, request interpreters at least 5 business days in advance, and follow specific protocols for serving members with limited English proficiency.
Action Required
Immediately: All clinical staff must document patient language preferences (including English) and interpreter service usage or refusal in medical records for every patient encounter. Front desk staff must request interpreter services at least 5 business days before appointments by calling 833-236-4141. Update intake forms to capture language preferences. Providers cannot use minors as interpreters except in documented emergencies, and cannot charge patients for interpreter services.