CommercialAdministrativeMedium impact
24-731 Meet Members' Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net updated their Language Assistance Program (LAP) requirements for providers to offer no-cost interpreter services for members with limited English proficiency, hearing impairment, or low vision. Providers must request interpreters at least 5 business days before appointments and document language preferences and interpreter usage in medical records.
Action Required
Immediately: Front desk staff must request no-cost interpreter services through Health Net Member Services at least 5 business days before appointments for members with limited English proficiency or disabilities. Medical staff must document the member's language preference and interpreter service usage or refusal in the medical record for every patient encounter. Download translated member grievance forms from the Provider Library and make available upon request.