CommercialPrior AuthMedium impact
24-985 State of Emergency: San Bernardino County Line Fire
Health Net·CA·Prior Authorization
Effective date
Sep 7, 2024
We identified it
Jun 20, 2026
Summary
Health Net has implemented emergency policies for San Bernardino County Line Fire, allowing expedited prior authorizations, out-of-network approvals, extended claims filing deadlines, and emergency prescription refills for affected members. Providers can contact Health Net's Emergency Response Line at 800-400-8987 for assistance with authorizations and member services.
Action Required
Immediately: Billing team should contact Health Net Provider Services Center for guidance on expedited prior authorizations for patients in San Bernardino County. Front desk staff should inform affected patients they can call 800-400-8987 for emergency prescription refills and insurance card replacement. Document fire-related impacts in patient charts for potential claims deadline extensions.