MedicaidAdministrativeLow impact
[Ohio] How care providers can support members in challenging times
Anthem BCBS·OH·Provider Bulletin
We identified it
Jun 3, 2026
Summary
Anthem Medicaid (Ohio) is promoting their Complex Case Management program to help members with chronic conditions and social determinants of health. This is an informational bulletin about an existing service offering, not a billing policy change. Providers can refer patients by phone (844-441-1505) or email, and members can self-refer via their ID card Member Services number.
Action Required
No immediate billing action required. This is an informational bulletin about case management services. Billing team should be aware that referrals to Anthem's Complex Case Management program are available for eligible members with chronic conditions. No workflow changes, coding updates, or authorization requirements are stated. Staff may optionally distribute information to providers and front desk to encourage appropriate referrals.