CommercialPrior AuthMedium impact
24-1211 State of Emergency: Ongoing Recovery Support Efforts Due to Shelly, Bear and Pier Fires
Health Net·CA·Prior Authorization
Effective date
Nov 1, 2024
We identified it
Jun 20, 2026
Summary
Health Net is temporarily relaxing prior authorization, referral requirements, and prescription refill limitations for members affected by the Shelly, Bear, and Pier fires in California. Providers can request expedited approvals, out-of-network service authorizations, and extended claim filing deadlines for fire-impacted patients.
Action Required
Immediately: Billing team should contact Health Net Provider Services at appropriate line-of-business phone numbers when treating fire-affected patients to request expedited prior authorizations, out-of-network approvals, or extended claim filing deadlines. Front desk staff should direct affected members to Health Net's Emergency Response Line at 800-400-8987 for prescription and insurance card issues.